At times, your psychologist may offer sessions by telephone or secure videoconference.
Telehealth provides a convenient and effective way to continue therapy if you are unable to attend in person. For example, if you are unwell, travelling, or unable to come into the office at short notice. This helps to maintain continuity of care and minimise any disruption to your progress.
You are responsible for any costs associated with setting up the technology needed to access telehealth services (for example, your own device or internet data). Jon Grainger Psychology will cover the cost of the call and the secure telehealth platform.
To access telehealth consultations, you will need a quiet, private space and a suitable device such as a smartphone, tablet, or computer with a camera, microphone, and speakers, along with a stable internet connection.
We use platforms that meet Australian standards for online security and encryption, however, please be aware that any internet-based communication carries some inherent privacy limitations.
While telehealth is a safe and effective option for most people, it can occasionally be affected by factors such as poor internet connection. Your psychologist will always discuss with you whether telehealth is suitable for your needs and whether in-person sessions may be more appropriate at any time.